We endeavour to meet the highest customer service standard. If you feel that we have not achieved this goal, then we have a complaints handling procedure. When making a complaint, please provide as much relevant information as possible, including a summary of your complaint.
If at any time you are unsatisfied with the handling of your complaint you may contact:
Money Services Business Regulation Department, Bank Negara Malaysia
Tel: +603-2691 6545 / 2691 7044
If at any time you are unsatisfied with the handling of your complaint or we cannot resolve your complaint within the 40 Business Days time frame, you will be notified of your right to refer the matter to the Consumer Financial Protection Bureau.
Consumer Financial Protection Bureau
PO Box 27170, Washington, DC 20038 Tel: (855) 411-2372 TTY/TDD: (855) 729-2372 - 8 a.m to 8 p.m. ET, Monday through Friday (except federal holidays). More than 180 languages available.
You may also contact the State Regulator. Details of each State Regulator are provided in the table below: